We take a partnership approach to our client work. Each project is designed
in collaboration with you. A typical project will follow these key stages.
Stage 1 - Project Scoping
We start each project with an open mind. Through open dialogue with you, we
work to create a clear understanding of what you want to achieve from working
with us. As part of this process, we will also question and challenge you to
ensure that the outcomes we jointly commit to are both realistic and achievable.
Stage 2 - Action Planning
With a clear project agenda, we will develop an action plan, capturing the
inputs we expect from you and the outcomes we commit to deliver over an agreed
timeframe. The plan will support our “open dialogue” approach by incorporating
regular updates on project progress and liaison with key stakeholders. The
plan will flex to changes that occur as the project develops.
Stage 3 - Delivery
We work with you to make the project a reality. We are committed to ensuring
that the solutions we put in place offer long lasting value to your business.
With close attention to detail and a strong implementation focus, we will partner
with you and your team to ensure that the project fits with your organizational
culture and gains acceptance.
Stage 4 - Review and evaluation
All projects have both anticipated and unanticipated outcomes. Throughout the
project and, especially on completion, we will review the project to ensure
that we share our learning in relation to all outcomes with you. We recognize
that a new initiative may require ongoing support. We are available to continue
our partnership by providing advice on an as-needed basis.